Tony North is a Call Center/Tech Support Leader, Professional Trainer, Diversity and IT Speaker, as well as, an MC hosting many Events and Conferences. He also serves as the President for the Seattle HDI Chapter, a non-profit business serving the Greater Seattle Technical Community. In the private sector, Tony helps clients adopt (cloud) technology and improve support management operations while increasing revenue in retention or additional services. He is known for being a trusted adviser. Tony started learning about technology while in the United States Marine Corp, after which became the first PC Software Trainer at SAFECO Insurance Home Office. This experience helped Tony land technical deployment roles where he provided over 125 implementations for Call Center/Help Desk and HR Software Companies; HEAT by iVanti, Magic Solutions by BMC, HROffice by Ascentis, and SumTotal Learning & Talent Management by SumTotal Systems. During this time, he traveled to 26 states and 21 countries. Tony helped develop processes, improve staffing or shift models, and trained executives, managers and their teams on the best practices for Help Desk (Internal), Technical Support (External) and Human Resource (Learn, Talent, Benefits & Payroll) operations. Tony earned his Bachelor of Science degree in Business Operations and Supervision from the University of Phoenix, and was awarded a Life Time Member of the National Society of Collegiate Scholars. Now living in Bothell with his wonderful wife and three children, Tony helps youth in his community as a Speaker promoting volunteering for the Northshore YMCA Board, as a YMCA Head Basketball Coach for the last 8 years, while also serving time on various Boards like the NorthCreek Youth Football. Also, Tony loves to play chess and has competed in several U.S. Open Chess Tournaments with his dad.

Presenting:

• Session 306: Industry Perspective - The Mastermind Panel