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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 703: Crafting a Lean CMDB Strategy: Evaluate, Iterate, Repeat

Glen Hoffmann  (Sr. Business Process Consultant / Team Lead, Computer Design & Integration)

Location: Room 111

Date: Thursday, May 2

Time: 9:00 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

Many organizations struggle with the CMDB. Where to start? Importing data? Discovery tools? Business applications? Servers? Oftentimes, they're left with a mountain of data to sift through and make sense of, and in many cases, what they end up with may not support critical business areas. In this session, take a deep dive into the complexities of CMDB creation. Learn how to navigate data overload and align your CMDB with vital business areas. Discover the importance of involving the business in defining service needs and how this informs the design of an efficient CMDB that aligns with service management processes. Gain insights into prioritizing data sources, engaging stakeholders, and streamlining CMDB design to better support critical business functions. Walk away equipped with actionable strategies to craft a purposeful and efficient CMDB that aligns with business requirements and supports better business outcomes.


Attendees will walk away with an understanding of:

* The basics of a Service and how to apply the concept to the Lean CMDB strategy

* The 3c's of the CMDB: Completeness, Correctness, and Compliance and their importance in maturing the CMDB.

* Basic elements of the Configuration Item (CI) characteristics to support processes such as Incident, Problem and Change Management

* Key metrics to aide in evaluating and maturing the CMDB