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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Glen HoffmannSr. Business Process ConsultantComputer Design & Integration

Glen is a Business Process Consultant with CDI and has been in the service industry for nearly 30 years. His background includes the practical application of recognized best practices such as ITIL, COBIT and Lean Six Sigma. Before joining CDI, he owned his own consulting practice, implementing Enterprise Management processes and platforms for clients across the U.S. and Europe with specific experience in State/Local and Federal Government, Military, Financial, Insurance, Hospitality, Technology, and Academic. In carrying out his projects he has become a proficient presenter on numerous ITSM topics and is particularly strong in the technical needs of service management.