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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Glen HoffmannSr. Business Process Consultant / Team LeadComputer Design & Integration

Glen is a Sr. Business Process Consultant and Team Lead with CDI and has been in the service industry for over 30 years. His background includes the practical application of recognized best practices such as ITIL, COBIT and Lean Six Sigma. Before joining CDI, he owned his own consulting practice, implementing Enterprise Management processes and platforms for clients across the U.S. and Europe with specific experience in State/Local and Federal Government, Military, Financial, Insurance, Pharmaceutical, Hospitality, Technology, and Academic. In carrying out his projects he has become a proficient presenter on numerous ITSM topics and is particularly strong in the technical needs of service management.