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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 704: Mastering Asset Management: From Chaos to Control

Jean Clark  (IT Manager, Enterprise Services, Gainesville Regional Utilities)

Location: Room 104

Date: Thursday, May 2

Time: 9:00 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Modernizing Service Management, Evolving the Customer and Employee Experience

Session Type: Session

Vault Recording: TBD

Audience Level: All

Effectively managing assets and configurations is paramount for IT operations. Learn how to streamline your asset management processes and bolster your security strategy by implementing a comprehensive CMDB and Asset Management system. Discover practical methodologies and software solutions to wrangle your assets, enhance patching and application management, and optimize Service Desk operations. Join us to explore real-world examples and best practices for maintaining a dynamic and secure IT environment.


1. Implementing a CMDB and Asset Management system saves time and money by centralizing asset information and streamlining operations.
2. Enhanced visibility into asset history and configurations enables proactive problem resolution, improving customer experience and satisfaction.
3. Strengthening asset management is a crucial component of a robust security strategy, mitigating risks and ensuring compliance with organizational policies and standards.