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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Solution Spotlight: Managing Enterprise Technology Sucks

Vince Vasquez  (Consultant and Bestselling Author, Oomnitza)

Location: Theater - Expo Hall

Date: Monday, April 29

Time: 6:00 pm - 6:20 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Solution Spotlight

Vault Recording: TBD


Join Vince Vasquez, author of the Amazon bestselling book The Next CIO, as he discusses why legacy approaches to managing enterprise technology don’t work – including automating processes by building custom solutions on ITSM platforms and managing technology data with CMDBs. He will then discuss a new category of application called Enterprise Technology Management (ETM) purpose-built to meet the challenge of IT process automation run on accurate technology data.