May 18-22, 2025
MGM Grand
Las Vegas, NV
John Jendra (Product Expert, ManageEngine)
Location: Expo Hall - Theater
Date: Thursday, May 22
Time: 2:20 pm - 2:40 pm
Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Session Type: Solution Spotlight
Vault Recording: TBD
Join us for an engaging session where we'll explore the extensive AI features and capabilities available in ServiceDesk Plus. Discover how AI is improving service experiences across the board–from delivering better experiences for end users to boosting agent productivity and empowering process owners optimize ITSM operations. We'll showcase the practical applications of AI available in ServiceDesk Plus and how you can leverage them in your day-to-day ITSM operations.
Automatically handle L1 queries and issues with Zia, our built-in AI assistant.
- Share instant and relevant solutions to users using retrieval-augmented generation.
- Generate solutions from scratch with GenAI.
- Triage and assign tickets with higher accuracy and relevancy using predictive intelligence.
- Manage interactions and deliver better support with end-user sentiment analysis.
- Simplify last-mile customizations with GenAI-powered code generation.
- Gain context-driven insights to optimize service desk operations.