IT is facing a breaking point. The pace of change—driven by AI, economic shifts, and rising complexity—is pushing teams to adapt fast. You’re not alone in feeling the pressure; your peers feel it too.

While IT must remain steady, many core workflows—monitoring, alerting, escalating, resolving—are still fragmented. For some, that’s a strength. For others, it’s a risk. In brittle environments, even small changes can have big consequences.

This session explores how bringing together service management, operations, and communication creates the stability and agility IT needs to thrive.