SupportWorld Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Speakers 2025

Micah ArmstrongService Desk ManagerUT Dallas

Micah Armstrong is the Service Desk Manager for the Office of Information Technology at UT Dallas. He holds a bachelor's and master's degree from UT Dallas, both of which he completed while working full-time for the school. Going from a Service Desk student employee to the Service Desk Manager in the last five years, Micah has a key perspective on the student experience, the evolution of the Service Desk, and how you can use numbers to show outcomes and achieve results.

Presenting: