Micah Armstrong is the Service Desk Manager for the Office of Information Technology at UT Dallas. He holds a bachelor's and master's degree from UT Dallas, both of which he completed while working full-time for the school. Going from a Service Desk student employee to the Service Desk Manager in the last five years, Micah has a key perspective on the student experience, the evolution of the Service Desk, and how you can use numbers to show outcomes and achieve results.

Presenting:

• Session 201: The Knowledge Revolution: Captivating Campus with Self Service