Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Patti Blackstaffe is the CEO of GlobalSway, which focuses on leadership, change, transformation, and governance. Author, technology leader, coach, trainer, and entrepreneur, Patti's priorities are people, product, and profit - in that order. Consulting, training, and coaching executives and teams, she has a no-baffling-shenanigans (No B.S.) approach to moving people away from outdated leadership practices and organizational structures, and she's on a mission to ignite the fusion of technology and humanity and help companies thrive through exceptional digital leadership. She has been interviewed by Success magazine, recognized as a thought leader by HDI in 2021, and sits on the Industry Advisory Council for the Business Technology Management and Analytics (BTMA) program at the Haskayne School of Business at the University of Calgary. An avid champion for technology leaders and ethical leadership, she also volunteers for The WorkplaceStop, a Canadian coalition whose mission is to reduce workplace bullying, harassment, and systemic harm.