Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Patti Blackstaffe is an impassioned author, speaker, and consultant specializing in leadership, governance, and transformation. She has led transformations for various initiatives in the enterprise tech stack, including ERP, ITSM, CRM, HRM, and cloud-powered platforms. Patti's ability to visualize connections and interdependencies in her early roles in IT outsourcing and systems integration led her to lead teams delivering systems in the MEAA region until she launched her firm in 2008. With a systemic and human-centred approach, she helps companies improve digital leadership and facilitate governance refresh programs for digital environments. Patti is a Fellow of the Institute for Digital Transformation, an HDI Top 25 Thought Leader for 2021/2023, an Industry Advisor for the University of Calgary Business, Technology, Management and Analytics Program and has served on many non-profit boards.