SupportWorld Live Schedule 2024
HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.
You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.
Darrell Bond, HDI Business Associate and Founding Partner, RADAR Solutions Group
Though Darrell Bond has extensive experience in the design, operation, and management of support organizations, his passion is with knowledge management. This passion piqued after discovery of Knowledge-Centered Service (KCS), a proven methodology and set of practices that engages people in leveraging maximum value from knowledge management efforts. Since becoming a KCS instructor in 2006, Darrell has introduced knowledge management to hundreds of staff from organizations around the globe providing guidance on implementation and improvement of KM through consultation, workshops, and training.
Darrell's experience and practical approach to knowledge management, combined with his interactive style of instruction helps participants internalize KCS and identify ways to apply the concepts within in their workplaces.