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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Mitch BryantIS Ops ManagerNorton Healthcare

Mitch Bryant is the ITSM Manager for Norton Healthcare Information Service in Louisville KY. The not-for-profit system is rated one of the top 100 integrated health care delivery systems in the country and is the second largest employee in the area. He manages the ITSM service and support teams that encompass the ITSM tool, Asset Management, Problem Management, Change and Software Asset Management. Mitch is a certified HDI Instructor, ITIL certified, KCS Certified, HDI Support Center Manager. He is the author of two HDI Focus books titled “Bridging the Gap..To your Customer” and “How to handle Customer Complaints”. He has presented at several Annual HDI Conferences. He has published in HDI’s SupportWorld and has a multitude of articles posted on, many of which have been included in their professional series books. He thrives on creating meaning documentation and work thru process flow challenges. Making the process understandable and meaningful is really important to him. He spends his free time with four furry kids (aka dogs), his wife, and enjoying the world of woodworking.