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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

David CannonEVPNfiniti3

David Cannon is an experienced IT and business leader, and ITIL author. He's led consulting practices in Hewlett-Packard and Forrester Research, and he's successfully helped organizations adapt to fundamental industry shifts and transition to new ways of using and managing technology. David is the co-author of ITIL 2007 Service Operation, the author of the ITIL 2011 Service Strategy, lead editor and co-author of ITIL 4 Digital and IT Strategy and ITIL 4 Acquiring and Managing Cloud Services. He's also a recipient of the itSMF Lifetime Achievement Award.

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