Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Marni Casanova has spent over 15 years in progressive leadership roles throughout IT operations, IAM, service management and customer support. She joined T-Mobile in 2017 as a director within the Technology Service Delivery & Operations organization, where she leads a geographically dispersed team of technicians and manages strategic service partners. Prior to her venture into the telecommunications industry, Marni spent over a decade in healthcare, where she was celebrated for her tenacity and passion for driving service excellence, forging relationships, and developing high performing teams. To this day, she continues to find the most enjoyment out of investing in the development of her leaders and employees, while transforming teams and optimizing service operations.