Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Marni has spent the past two decades of her career in progressive leadership roles in technology with concentration in IT Operations, Identity & Access Management, IT Service Management and Customer Experience. She joined T-Mobile in 2017 and is currently serving as Sr Director, Technology Customer Experience (TCX) leading the teams providing support to the enterprise.
Prior to her venture into the telecommunications industry, Marni spent over a decade in healthcare, where she was celebrated for her tenacity and passion for driving service excellence, forging relationships, and developing high performing teams. She finds the most enjoyment out of investing in the development of her leaders and employees, while transforming teams and operations to best serve the needs of the business. Marni holds a B.S. in Business Administration along with a Certification in Supply Chain Management from Central Washington University.