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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Mauricio CoronaChairmanBP Gurus

Mauricio Corona is an experienced IT and ITSM professional, globally considered to be a leading through leader and influencer in technical support, service management, artificial intelligence, and robotics. He's a seasoned speaker who's delivered sessions and keynotes around the world, and he's a senior consultant who's helped dozens of global organizations enable their business models by using advanced technology. In 2011, he founded BPGurus to provide cutting-edge and specialized digital transformation consulting and training services in service management, AI, Big Data, RPA, bots, machine learning, robotics, cyber-security, and more. He's a member of the boards of The Service Desk Institute and ACIS IT, and he was appointed by Axelos to work on the latest ITIL update as an ITIL4 Lead Architect, coauthoring three international service management books.