Marie DiRuzza is the Director of Campus Technology and Media Support for Mount Holyoke College. With over 25 years of progressive IT leadership experience, she is a nationally recognized leader in the support industry amd frequent conference speaker for EDUCAUSE, NERComp and HDI/Informa events. Marie currently serves on the ITSM Community Group Steering Committee. She has held roles as an HDI Local chapter and National Officer, and has served on Customer Advisory Boards for multiple ITSM product teams. She holds a BA in Mathematics and professional certifications in: Project Management, ITIL Foundations v3, HDI Help Desk Manager and CCL LDP. She is the recipient of the HDI Manager of the Year award, Best Portal Design award (CGC) and 2019 HDI Best Use of Technology award and a contributing author of the popular ECAR Higher Education Service Catalog paper.

Presenting:

• Pre-10: Charting Your Course to Enterprise Service Management