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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Michael EatonManager, Service CenterTideworks Technology

Michael Eaton has been an Information Technology professional for nearly 30 years. Beginning his career at a mom & pop, dial-up ISP helpdesk in 1994, Michael has worked as a System Administrator, Application Developer, and IT trainer before coming full circle and returning to customer facing teams, eventually becoming a Service Desk and Desktop Support Manager.