Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Communicative personality, keen to help customers succeed, loves to be the API between tech and business. Seeking to get the best out of people to improve team performance. +10 years experience in customer-facing roles. Built-up more than three teams across my career. Facing yearly + 20k customer interactions across all teams.