Chris Gillis Director, ServiceDesk | University of Notre Dame Chris is an experienced IT leader with a proven track record in key areas, such as customer service strategy, IT service management, leadership, mentoring, and coaching. Currently serving at The University of Notre Dame, Chris leads the Service Desk focused on initiatives to enhance customer experience, operational efficiency, and most importantly team development and career growth. Chris applies expertise in emotional intelligence, empathy, and relationships to coach on skills to leverage these into practical applications to drive meaningful results and foster professional growth within their team. Chris is passionate about developing collaborative work environments, team development, inclusion, and is dedicated to incorporating emotional intelligence into customer service practices.

Presenting:

• Session 503: Customer Service, Emotional Intelligence, & Practical Applications