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Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Ken GonzalezHead of Analyst RelationsFreshworks

Ken, often known by his nickname “kengon,” is a seasoned technology professional and
internationally recognized expert in IT Service Management. Having spent just over 6 years at
Gartner, he has worked as an Analyst and Advisor, helping business executives, technology
leaders and their direct reports develop innovative resolutions to their most pressing
issues/concerns. He brings a wide range of interests and life experiences to his work, taking a
multidisciplinary, people-centric, value-based, results-focused approach.