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Fred Gordon is the Director of Business Applications at Farm Credit Mid-America. With over 35 years of IT Operations and application support experience, he has an enthusiasm for providing an extraordinary customer experience with every interaction. He currently leads a team committed to the delivery and administration of strategic business applications. Fred earned his MBA and a B.A. in Cyber Defense from McKendree University and holds ITIL4 Foundations, HDI Support Center Director, KCS Foundation and KCS Principles certifications.