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SupportWorld Live
May 5-7, 2026
Caesars PalaceLas Vegas, NV
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Speakers 2025

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Omar Graves, Senior Manager IT Service Desk, Mercer Advisors

With over 30 years of experience in the IT industry, Omar Graves has a proven track record of building high-performing teams in both Help Desk and Security. He has served as an IT Help Desk Manager for over a decade and a Security Manager for three years. Currently, Omar excels in his role as a Senior IT Service Desk Manager and also serves as the VP of Sponsorship for the HDI Capital Area Chapter, where he continues to drive excellence and innovation.

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