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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Edward GrayPrincipal TrainerGrayematter Consulting

Edward Gray is currently a Co-Manager for IT Support Services at the University of Mary Washington. He has served in IT at UMW for over 20 years. He holds a Master’s in MIS as well as several certifications, including CompTIA, Microsoft, ITIL, HDI, VeriSM, SIAM, and Lean IT. He is a member of several professional organizations, including HDI and itSMF. Edward is also the CEO and Principle Trainer at Grayematter Consulting, a training and consulting firm focused on service management. He is an accredited trainer for VeriSM, ITIL, and Lean IT. More detailed information is available on his website,