Craig Hayes is an experienced technical leader at Navy Federal Credit Union, with over a decade of leadership experience. He oversees the Service Desk Systems & Support operations, which include Workforce & Knowledge Management, Training, Project Support, Risk Management, and Automation teams. Craig's leadership and proactive approach have driven continuous improvement and collaboration within the organization. His expertise in IT service management and dedication to professional development have earned him respect of his peers in the industry. In his spare time Craig enjoys playing basketball, DIY home projects.