SupportWorld Live Schedule 2024
HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.
You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.
Julie Hoffmann, Assistant Director, IT Help Desk, Butler University
Julie Hoffmann serves Butler University as Assistant Director of IT Help Desk, and is responsible for oversight of IT's service management practices and principles. Julie is a key architect of the "Ask.Butler" universal service management practice at Butler, and oversees onboarding of new departments and ongoing operational support of the program.