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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Paul HonseySenior Manager, OIT User SupportUniversity of Minnesota

Paul Honsey has been part of the University of Minnesota Office of Information Technology User Support organization for more than 20 years, having started as a student employee on the IT helpdesk in 1999. Paul holds a BA in computer science, and an MBA from the University as well as several professional certifications. Paul began his formal management experience with OIT’s “support for hire” team in 2007, and has since led many user support teams. Additionally, Paul has either led or contributed to the major strategic initiatives which have resulted in the mature and professional technology support organization the University has today.