Valence Howden is a Principal Advisory Directory at Infotech Research Group, with over 30 years of experience in IT. He has a primary focus in the areas of service management, enterprise and IT governance, Organizational Design and Operating/Delivery Models, Strategy Development and Execution, Risk Management, Metrics, and Process Design. Valence is a member of the Standards Council of Canada and works on the ISO Joint Taskforce for Service Management, IT Governance and Business Process Management.

Presenting:

• Session 601: The Future of AI Driven Personalization of Service