As the Director of IT Service Management & Support, Melissa Jackman serves as the overall IT Service Management (ITSM) leader & strategist with a strong focus on customer satisfaction and standardization of IT service processes throughout the University. She has a passion for staff development and highly collaborative teams. Focused on the quality, effectiveness, and efficiency of delivering services to the campus community, her areas of oversight include IT Service Desk, IT Communication, IT Training and Identity Lifecycle Management, Computer Labs and CTS Front Desk operations. Jackman is a member of the HDI

Presenting:

• Pre-10: Charting Your Course to Enterprise Service Management