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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Jeff JensenFounder and PrincipalI Train IT Leaders LLC

Jeff Jensen is an experienced and recognized thought leader across multiple best practice frameworks. This expertise has enabled him to drive continual improvement across both technical IT teams and customer organizations, resulting in higher performance and improved efficiencies while reducing costs. Since starting his own company, I Train IT Leaders LLC, in 2017, Jeff has led digital transformation efforts for a large multinational company and architected and chaired a multi-million-dollar program designed to bring ITSM and DevOps practices into global product and technology organizations, which successfully improved organizational alignment and operational stability while reducing costs.