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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Emma KuntzVirtual Agent Product ManagerBoeing

Emma R. G. Kuntz is the GenAI co-pilot and virtual assistant Product Manager, with 15+ years' experience and leadership in customer support, regulatory & compliance, ITSM/ITIL knowledge management, disaster recovery & resiliency, IT audit remediation management, and virtual agent / chatbots. She received her Master of Business Administration (MBA) with Leadership Emphasis from Lindenwood University and is certified in ITIL Foundations and a Lean SixSigma (green belt). Emma is a highly dedicated leader who is proficient in establishing, maintaining, and evolving business processes and services. Her current focus is virtual agent and chatbot implementation and strategy.