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Adam Labban is from Princeton Junction, New Jersey, and lives in Milwaukee, Wisconsin. Adam started working at Northwestern Mutual in 2018 as a contractor in the Technology Service Center (TSC) taking phone calls for the help desk. After getting coverted to an emplyoee in early 2019, Adam briefly worked in onsite support before transitioning to his current team, the TSC Digital Wizards. Now the team lead of the TSC Digital Wizards, Adam and his team provide embedded support to Northwestern Mutual’s Home Office Client Advocacy departments. Adam was nominated for the Brew City HDI Best Service & Support Analyst award in 2021. In 2022, Adam won the Brew City HDI Best Service & Support Technician award. In his free time, Adam enjoys many outdoor activities, playing music with friends, and engaging in creative activities.