Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Kristi Lawrence has enjoyed more than twenty years of growth within the IT Support leadership space with extensive knowledge around planning, implementation and support of hardware, software, and efficiency in processes using IT Service Management practices, the ITIL framework and industry best practices. She has a strong passion for ensuring an exceptional focus is placed on employee experience, which translates to a magical customer experience and looks for ways to execute that within her team.