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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Kristi LawrenceIT Support LeaderTyler Technologies

Kristi Lawrence is a seasoned IT business professional with over two decades of experience in IT Support leadership. Her expertise encompasses comprehensive planning, seamless implementation, and robust support of building support teams, coupled with a remarkable ability to streamline operational processes for optimal efficiency. Krist's unwavering dedication to enhancing both internal and external customer and employee experiences has been instrumental in shaping her career. Beyond her professional endeavors, she is a passionate advocate for the IT industry, contributing significantly by volunteering for the HDI organization since 2017 in various roles, including Vice President of Communication and District President.