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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Kristi LawrenceIT Support LeaderTyler Technologies

Kristi Lawrence has enjoyed more than twenty years of growth within the IT Support leadership space with extensive knowledge around planning, implementation and support of hardware, software, and efficiency in processes using IT Service Management practices, the ITIL framework and industry best practices. She has a strong passion for ensuring an exceptional focus is placed on employee experience, which translates to a magical customer experience and looks for ways to execute that within her team.