Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Jenn Lim is the bestselling author of Beyond Happiness and the CEO of Delivering Happiness, a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. Jenn’s mission is both simple and profound: to teach businesses how to create workplaces – led with happiness and humanity – that generate more profit and sustain all people at every level of the organization, and to share how we can make a greater impact by being true to our authentic selves. She has been featured in Forbes, Fortune, Entrepreneur, The World Happiness Report, The Guardian, Fast Company, Thrive Global, MSN, Success Magazine, New York Post, SiriusXM Business Radio, and more.