Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Katrina Macdermid is considered a visionary in the IT service management learning domain. She is an ITIL® Master, ITIL Global Ambassador and contributing author to all ITIL 4 official publications. She has developed a unique training platform and methodology infusing human-centred design with her team to deliver outstanding learning experiences for her clients. She trains and advises international and publicly listed financial institutions, health providers and the public sector in ITIL®, human-centred design and IT service management. Katrina is regularly asked to be a keynote speaker at major events around the globe and also hosts her own podcast series called 'Humanising IT" where she invites IT global thought leaders to share their experience and challenges. The series provides a unique platform for IT for professionals to learn, collaborate and participate. A passionate service management practitioner, determined to change mindsets amongst IT professionals and revolutionise the way IT organisations are perceived by the wider community.