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May 18-22, 2025
MGM Grand
Las Vegas, NV

SupportWorld Live Schedule 2025

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Session 601: The Future of AI Driven Personalization of Service

Sandi Conrad  (Advisory Fellow, Info-Tech Research Group)

Valence Howden  (Advisory Fellow, Info-Tech Research Group)

Greg Sanker  (Principal Advisory Director, Info-Tech Research Group)

Date: Thursday, May 22

Time: 4:15 pm - 5:15 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training Only, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track: Evolving the Customer and Employee Experience

Session Type: Session

Vault Recording: TBD

Audience Level: All

Join Valence Howden, Greg Sanker and Sandi Conrad from Info-Tech Research Group as they debate the pros, cons and potential pitfalls of an AI Driven approach to personalizing service and support. This provocative discussion will provide you with a view into the potential benefits of using AI to change the way you provide service and support and will provide you with the questions you'll want to ask before embarking on this journey within your own organization.

Takeaway

Understand how AI will enable service personalization
Understand how AI will benefit service experience
Know how to identify and mitigate risks