Katrina Macdermid is a globally recognized entrepreneur, award-winning author, and foremost expert in IT service management. Her sold-out published book, "Humanising IT™," now in 2nd Edition, has received unprecedented attention for its pioneering application of human-centered design principles to IT service management.
As a visionary and thought leader in IT service management, learning, and consulting, Katrina is an ITIL® Master and a contributing author of ITIL® 4 publications.
Katrina's expertise, innovation, and passion for human-focused IT services have earned her global recognition as a true thought leader in the field. She's an inspiration to many and continues to revolutionize the future of IT service management.
Moreover, she is a trailblazer and a keynote speaker who is consistently in high demand, captivating audiences with her groundbreaking insights and reshaping the industry's landscape. Katrina Macdermid is undeniably at the forefront of IT service management's transformation.