Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Chris Meadows is Sr. Director of Technology Operations with responsibility for Lowe's IT Service Desk. He has over 25 years’ experience in IT Operations and the IT Service Management industry. Prior to accepting service desk leadership roles in the HealthCare and Retail industries, Chris served as a Certified Instructor for STI-Knowledge / Help Desk 2000 and has trained and certified hundreds of support industry practitioners nationwide in best practices. In addition to being an HDI-Certified Support Center Director, SRE and KCS Certified, Chris possesses an ITIL Foundations and intermediate certification as well as a professional certification in Organization Development. Chris earned his bachelor’s degree from the University of North Carolina – Charlotte. Chris has received industry recognition for leadership (2015 HDI Manager of the Year Award) and led Lowe’s to receive the 2016 HDI Knowledge Center Support - KCS Award for knowledge management.