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Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Brian MillerSr IT DirectorDixon Valve

Brian Miller is an influential Senior IT Service Management leader with a successful history of defining and driving continuous improvement initiatives to ensure business continuity and creating visionary strategies that lead diverse teams to transform business goals with technology solutions. As a Change Leader, HDI Support Center Director and Business Relationship Management Professional, Brian provides business value and establishes measurable metrics to track both strategic and operational performance activities. Brian, as an ethical and results driven leader, possessing technical, business, and financial acumen with a collaborative style to communicate effectively.