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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Tammy WardManaging Director, Team Member Collaboration and EnablementATB Financial

Tammy joined ATB in February, 2013 in the role of a Sr. Leader in People & Culture and has worked in both the HR Business Partner world and the Leadership Learning world. Prior to this, she spent 15 years in IT Consulting and Leadership before taking a leap into her own business as a Leadership & Team development consultant. In the IT Consulting world, Tammy was a key player in building a End-User Support practice at a start-up IT Consulting company where she built and managed several diverse support teams dedicated to providing excellent customer service experience in many verticals. She loves people and loves technology (in that order); she is passionate about building high-performing, inclusive teams. Tammy and Sherwin (her husband of 28 years) spend a lot of time cheering on their girls in basketball, volleyball, or whatever endeavour the 3 girls undertake. She loves learning about what makes people tick: personality, mindset, love languages, pretty much anything about people.