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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Ric MimsOwnerSupportCenter Global

Ric Mims, our ServiceNow Solutions Director, has 30 years of experience in service desk management, ITSM process consulting, and operations. Ric has held various positions throughout his career, from enterprise Service Desk Manager to VP of Operations for a major outsource service provider. As an ITSM consultant and trainer, he has delivered proven results to Fortune 500 companies such as ESPN, Charles Schwab, CitiGroup, BP Oil and Gas and Exxon to name a few. He understands that digital transformation initiatives doesn’t begin with toolsets, it begins with understanding the organization’s service culture, processes and desired outcomes.