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Ric MimsServiceNow Solutions DirectorSDI Presence

Ric Mims has more than twenty-eight years of experience in service desk
management, ITSM, consulting and operations. Ric has held various
positions throughout his career, from team leader to help desk manager to
ITSM consultant. He's also served in many capacities for HDI, including as
a member of the HDI Faculty, a frequent speaker at HDI conferences and a
former local chapter President. Ric's most recent work encompassed
Project Leadership for planning, design and implementation of IT Service
Management initiatives for companies such as Occidental Petroleum,
Charles Schwab and Cepheid BioTech to name a few. Currently he
functions as ServiceNow Solutions Director for SDI Presence based in Chicago, Illinois.