Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Monica Morrison is Director, IT Delivery for Marriott International. She has more than 25 years of experience implementing ITSM best practices that have improved service delivery and support in large companies as well as non-profit organizations. Monica is a dynamic, passionate leader with remarkable strategic vision and focus on customer satisfaction, process improvement, and solutions implementation. She has extensive experience coaching and mentoring individuals and building strong, high-performing teams. Monica holds ITIL and HDI Support Center Manager certifications and currently serves as President of the HDI Capital Area local chapter.