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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

David MoskowitzExecutive Director – Content ArchitectDVMS Institute

David Moskowitz has more than 20 years of experience in ITSM. Since 2017, he has worked with clients to integrate ITSM activities with better cybersecurity hygiene. He is the coauthor of Practical Guide to the Adoption of the NIST-CSF Framework and Create, Protect, and Deliver Digital Business Value (coming in 2022).