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David has more than 30 years of experience in ITSM (earning an ITIL Expert certification and being selected as a reviewer of the ITL 4 Foundation book). Since 2017 he has worked with clients to integrate better cybersecurity hygiene into ITSM. He is the lead author of the Create, Protect, and Deliver Digital Business Value book series (published by TSO). The first two books, Fundamentals of Adopting the NIST Cybersecurity Framework, and A Practitioner’s Guide to Adapting the NIST Cybersecurity Framework are available now. A Business Guide to Living on the Edge of Chaos, available later this year. The books focus on the governance, assurance, and cultural aspects of building a high-performing resilient enterprise.