Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Alan is a Digital Anthropologist. Known as a creative disruptor, he uses the art and science of experience to ignite growth and performance in organizations
After leading the development of ITIL in the 1990s, he pioneered transformational outsourcing at HP, creating a multi-billion-dollar business. While at ING, he introduced one of the first Customer Experience centers. Later at Philips, together with AWS, Google, Azure, he introduced consumption-based public cloud into large enterprises. After leading the development of ITIL in the 1990s, he pioneered transformational outsourcing at HP, creating a multi-billion-dollar business.
Alan is an HDI Top 25 Thought Leader, an Ambassador for DevOps Institute, and an XLA Master.
Today, Alan spearheads Experience Management using XLAs. He co-founded XLACollab to help enterprises understand and create memorable employee, supplier, and customer experiences.