Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Dave is currently the Executive Director of the DVMS Institute. The institute’s mission is to enable organizations to create, protect, and deliver digital business value through a curated portfolio of content and programs that bring value to its member stakeholders.
Dave’s role is to work with the industry’s leading practitioners in risk management, service management, cybersecurity, assurance, and business leadership to produce industry-leading guidance and programs that will enable organizations to survive and thrive in a digital business world.
Dave spent his “formative years” on US Navy submarines. There he gained knowledge of complex systems, functioning in high-performance teams, and what it takes to be an exceptional leader. He took these skills into civilian life and built a successful career leading high-performance teams in software development and information service delivery.
Dave left his “day job” in 2000 to form itSM Solutions with his partners Janet Kuhn and Rick Lemieux. He spent nearly two decades creating and delivering service management certification training and consulting programs to Fortune 500 companies across the globe.
In 2015, Dave led the team that created the award-winning APMG-accredited NIST Cybersecurity Professional (NCSP®) training scheme and its certification training programs. The NCSP training programs teach organizations how to rapidly engineer and operationalize a cybersecurity risk management program that delivers the business outcomes expected by executive management, government regulators, and industry auditors. He also oversaw the certification of the NCSP program by NCSC in the UK and its listing as qualified training by the US Department of Homeland Security CISA organization.
Dave has been joined in this lifelong journey by his wife of 50-plus years, Zelda, who provided support and inspiration when needed.
Contact Dave at [email protected]. More information can be found at www.DVMSInstitute.com.