CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

DeAndrea NorrisAssistant Group SupervisorJohns Hopkins University Applied Physics Laboratory

DeAndrea Norris is the Assistant Group Supervisor of Help Desk and Desktop Services for the Johns Hopkins University Applied Physics Laboratory (APL). DeAndrea has over 20 years of extensive hands on experience leading customer support teams. In her previous roles, DeAndrea has held positions as the Help Desk and Relationship Manager, supporting over 8,000+ internal customers. She helped contribute to APL being recognized as one of the Computer World Top 100 Places to Work in IT for four consecutive years. As a proud HDI member, she loves to share her vast experience of developing and mentoring teams.

Presenting: