Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Keith O’Kelly is a dynamic and thoughtful professional with a deep knowledge of technology and transformation from his time in investment banking, which he has used to build strategy and achieve turnaround in technology firms. Keith built his career in software and technology by driving revenue growth in both established companies and start-ups, including BMC, Xeraphic, Cherwell, Cloudsphere, and most recently as Chief Revenue Officer for IFS assist.