With over 20 years of experience in global, enterprise IT service and operations management, a self-proclaimed customer service junkie, ‘IT whisperer" and "change sage,’ Michael is passionate about service. As a change catalyst, he has a track record of conceiving, evangelizing, and heading revolutionary global initiatives in various industries. He is fascinated with the details that allows us to engage with and execute on disruptive ideas. Michael has a knack for infusing user insights to optimize the customer journey while propelling service agility, responsiveness, and transparency. Michael has held various leadership and principal consulting roles at T-Mobile, Activision | Blizzard, BayCare Health Systems, USAA, Rite Aid, Columbia University and CHANEL to name a few.