Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Collin Pennington is a Senior Manager over multiple teams for SRS Distribution’s centralized Support Center. SRS is one of the nation’s leading distributors of building products, landscaping materials, and pool supplies whose Support Center utilizes an intentional approach to IT customer service and support. Collin has over 18 years of enterprise IT experience throughout various practice areas, holds an HDI Director certification and currently provides vision and strategy for support while adopting best-in-class tools.