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Alex PerkinsITSM Service Delivery Manager T-Mobile USA, Inc.

Alex Perkins is the ITSM Service Delivery Manager at T-Mobile. He leads the Knowledge Management, Incident Management, Problem Management, and Change Management Practice teams. With a wide range of experience from Business Operations to Program Management, he has led transformative process projects and understands the challenge of shifting culture and workflows. Alex earned his MBA from the University of Washington and holds ITIL 4 Foundation, Problem Management Professional, and KCS Principles certifications.